Government of India Lady Hardinge Medical College & associated SSK & KSC Hospitals Department of Health & Family Welfare
Lady Hardinge Medical College & associated SSK & KSC Hospitals - Government of India
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Citizen's Charter


This charter seeks to provide a framework, which enables our users to know: 

  • What services are available in this hospital? 
  • The quality of services they are entitled to.
  • The means through which complaints regarding denial or poor quality of service will be redressed.

Standards of Service

This is a General Hospital.

It provides medical care to all patients who come to the hospital.

Standards are influenced by patient load and availability of resources, which are generally under strain.

Yet we insist that all our users receive courteous and prompt attention.

General Information

This hospital has: - 



607 (including Residents)



599 (including supervisory staff)




SuchetaKriplani  Hospital – 877

KalavatiSaran Children Hospital - 375




  • Reception & Enquiry Office is located at the entrance of the hospital. 
  • Location guide map is displayed in lobby near Reception. 
  • Illuminated boards indicating different areas/Departments of hospital are displayed.
  • Smaller guide maps are also installed.
  • Telephonic enquiries can be made through telephone numbers: 23408400 (General) & 23408300 (Casualty).
  • The list of the faculty members of the college and hospital is displayed on board at the entrance lobby of the Institution from College gate.
  • The list of faculty members is displayed on boards in each clinical department.
  • The duty roster for faculty members & resident medical doctors is displayed on the notice boards of all the departments.
  • A board displaying the names of doctors/specialists of departments has been put up at the Reception


Emergency Services



Contact Numbers


Gynae Emergency


Timings 24 hours, all days.



Timings 24 hours, all days.

Casualty Medical Officer


Available 24 hours, all days.


Senior Medical Officer I/C Casualty is available from 10.00 AM to 5.00PM on weekdays and 10.00 AM to 1.00 PM on Saturday.

Addl. Medical Supdt., I/C Casualty for supervision and coordination is available in his Office from 9.00 AM to 4.00 PM on week days and 9.00 AM to 1.00 PM on Saturday.Duty Doctor is available round the clock in major specialties viz. Medicine, Surgery, Orthopaedics.  Senior Residents from above specialties, Eye,  ENT and Dental ( Oral Maxillofacial Surgery) are on Call.

Specialists will be available on Call.

The decision to call a specialist is that of the treating doctor.

Failure to respond to a call is regularly monitored by the HOD of the concerned discipline.

Emergency cases are attended-to, promptly.

In serious cases, treatment management gets priority over paper work like registration and medico legal requirements.  The decision rests with the treating Doctor.

Emergency Operation Theatre is maintained on a regular basis to ensure that it is usable at all times.


Out Patient Departments

(i) For all specialties available in the hospital


Room Number




9.00 AM to 1.00 PM

(Registration of New  patients in respective OPDs)


8.30 Am to 11.30 AM

(ii) Antenatal clinic


Monday, Wednesday, Friday

Registration of new Patients


12.30 PM at Reception

Other clinics


2.00 PM onwards

(iii) Evening


2.00 PM to 4.00 PM

(only special clinics held)